Questions
The things merchants and customers ask us most.
For merchants
Will it work with my POS?
We check every POS and printer setup before we say yes. We do not promise it works with everything. The compatibility page shows what we have verified, what is being checked, and what cannot work today. See the compatibility list
Do customers need an app?
No need. They tap and the receipt opens in the browser. Want to keep it? Download or print to PDF straight from the page.
What if a customer misses the tap?
The cashier presses the button on the tile and the receipt is offered again for a fresh tap, without digging through the dashboard mid-queue.
What if two customers tap one after another?
The tile always shows the newest receipt. If a customer taps again later they may see a newer one. The original is still in your dashboard and can be re-presented.
What if the internet drops?
Nothing is lost. The tap still works at the counter and the receipt reaches the phone the moment the connection does.
What happens to the paper printer?
It goes. With ezResit, the tile is the only place receipts go.
Can I get my data out?
Yes. Receipt history and your consented customer list export to CSV from the dashboard.
I run more than one outlet.
Locations, stations, and devices are managed in the dashboard. Each counter gets its own tile and its own receipt stream.
For customers
Do I need an app or an account?
No. Tap the tile and the receipt opens in your browser. Nothing to install or sign into.
Why did my receipt link stop working?
A tapped link stays readable for 180 days. If a link says it is no longer available, ask the cashier to re-present the receipt and tap again.
How do I keep my receipt?
Download it or print it to PDF straight from the receipt page; you do not need an account. If you want every receipt kept automatically, the optional wallet does that.
What is the wallet?
Verify your phone number once and your tapped receipts collect in one place across shops, with loyalty stamps where merchants run them. Optional, always.
Will the shop message me?
Only if you opt in, per shop. You can revoke that consent anytime from your wallet.
How do I delete my data?
Delete your wallet account and your receipts are unlinked from you. For anything else, contact the shop or us directly.